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TL Dallas hosts major broker conference

We were very pleased to host our friends from UNA, the independent broker alliance last week, for their 21st annual conference. More than 175 people attended the event, which was held at Oulton Hall hotel in Leeds.

This year’s conference theme was “back to the future”, with a focus on looking forward to the future of the insurance industry, while making sure we do not forget what we can learn from the past. The conference covered a wide range of topics within this theme, including education, professionalism, codes of conduct, diversity and inclusion.

Polly Staveley, Managing Director at TL Dallas, gave a Yorkshire welcome, thanking everybody for attending and delivering a speech that both celebrated TL Dallas’ 100 year history and looked forward to the future of the insurance industry, and the interesting talks they had lined up for the day.

The keynote speaker was behavioural economist Mark Pittaccio, whose speech centred on building better relationships in business. His explanation of how engaging clients with a more emotional relationship can ensure a healthier business rationale was really insightful, and definitely gave us food for thought. The post-speech discussion heralded some interesting questions, such as how can we ensure that our professional interactions engage both the rational and the emotional sides of the brain?

 

Melissa Collett, Professional Standards Director of the Chartered Insurance Institute (CII), spoke in the afternoon. Her speech was focused on the future of the insurance sector, including the various ways in which the CII has modernised in recent years. Her point on the importance of equality and diversity is certainly relevant across all sectors, but had particular resonance for us in the insurance sector, considering the gender pay gap which still exists within some parts of our industry.

The evening entertainment included a dinner with a roaring twenties theme, where guests were invited to channel their inner Peaky Blinder, enjoying contemporary music performed by Leeds-based swing band, The Big Easy. A charity raffle was held, with prizes including a signed picture of the England 1966 World Cup winning squad, kindly donated by Allianz.

Over £3,700 was raised, with all of the funds going to support Mind in Bradford, one of TL Dallas’ chosen charities for its centenary fundraising project.

Polly Staveley commented: “We were absolutely delighted to host our UNA friends in Yorkshire for the 21st annual conference, in our centenary year. A productive day and night were had by all and UNA very kindly agreed for monies raised on the night to be donated to the TL Dallas charity fundraiser.

Polly added: “Thank you UNA and here’s to the next year when we will be celebrating Tysers’ 200th anniversary!”

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“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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