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Two new team members in Edinburgh

TL Dallas has appointed two experienced private client insurance brokers in Edinburgh following a succession of new client wins.

Gayle Halliday and Siobhan Smith both join from a local Edinburgh broker and bolster TL Dallas’ now seven strong Edinburgh team, based in Castle Street.

TL Dallas provides trusted insurance and risk management advice to high-net-worth individuals in Edinburgh, the Lothians and further afield, as well as commercial insurance to companies of all sizes and the not-for-profit sector across Scotland.

Gayle said: “I started my career in the insurance industry 12 years ago and I really enjoy the client service side of the job. Helping people make sure they have cover that is tailored to their individual and sometimes complex needs, is really rewarding. I also work hard to negotiate the best possible terms from insurers and make any mid-term adjustments to policies, adding on new cars, fine art or a whisky collection for example at any stage in the year.”

Siobhan said: “Having worked in the industry for 12 years, I have developed excellent client relationships and enjoy using my technical knowledge to ensure that every client gets the best possible cover. I help clients insure their main homes, holiday homes, and listed and heritage buildings. With cover for any collections, artwork, jewellery and cars, as well as travel insurance, I always make sure renewals are handled smoothly.”

Jim Redmond, Private Clients Manager, said: “Both Gail and Siobhan are experienced insurance professionals who are trusted by clients to insure their most valuable assets. They know how essential it is that all eventualities have been thought through and they work carefully with clients to minimise risk and deliver a bespoke package of cover, which makes them ideal appointments for us.”

TL Dallas provides clients with worldwide cover for their belongings, and protection from events such as identity fraud, loss of money, legal expenses, and cybercrime. It arranges policies that involve no, or very few restrictive conditions or warranties. Policies are arranged on a bespoke basis with the benefits and valuables limits typically well in excess of what can be found under ‘standard’ policies.  The firm does not outsource the claims process and instead has a dedicated in-house claims team, which demonstrates its desire to provide the best possible service to its clients.

TL Dallas is a fourth-generation family and employee-owned business that expanded into Scotland in 1993 when it opened an office in Shetland, drawing on its experience in the shipping and textile industries. In 2000, the company opened a second office in Falkirk, before expanding into both Glasgow and Edinburgh in 2011. Edinburgh is also the city where its founder, Thomas Lessels Dallas OBE (great-grandfather of managing director, Polly Staveley) started his business career in commercial shipping insurance, before founding TL Dallas in Bradford in 1919.

Contact Jim Redmond on 0131 322 2638 or email Jim.Redmond@tldallas.com for more information.

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“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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