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Double appointment in Cumbria

TL Dallas has appointed two new team members in Cumbria.

TL Dallas, which is based on Lakeland Business Park in Cockermouth, has quickly trebled the size of its team since opening its office in May 2023. Karen Coombe has 40 years industry experience as a broker and Talia Frazer joins as an apprentice.

Karen is a former colleague of Heather Wood, Lynne Taylor, Emma Irving and Philip Jackson, who all previously worked together at C H Jeffries before joining TL Dallas, which has 11 other offices across the UK.

Karen said: “I originally joined Commercial Union Insurance Company in 1978 before moving to CH Jeffries in 1982 and remained with the company through various acquisitions. I retired in June 2023 but missed working and when the opportunity arose to join my former colleagues at TL Dallas, I couldn’t resist returning to the insurance world.

“TL Dallas is a place where my core values of being a first-class community broker can be lived out. I have worked across all sectors of general insurance, but over the last 10 years I have primarily focused on agricultural insurance, which is one of the areas that TL Dallas specialises in, which made it the perfect fit.”

Apprentice, Talia is enrolled on the Level 3 Insurance Practitioner Apprenticeship Program, which is run by industry leading training provider, Davis Group. Talia said: “I went to West Lakes Academy, leaving in 2021. I always knew that I wanted to do an apprenticeship as it offers structured training, practical experience and hands on knowledge from people with a vast amount of industry experience. I wanted to work in a professional environment, where I can develop my business skills working directly with clients, so insurance is a great fit for me.”

Polly Staveley, managing director at TL Dallas, said: “It really is a dream team in Cockermouth and clients from all industry sectors across Cumbria have welcomed our personal and experienced approach to insurance broking. It’s also very rewarding to be attracting the next generation of insurance professionals like Talia, through our apprenticeship programme and we are looking forward to seeing the business continue to thrive in Cumbria.”

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“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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