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Claim consultancy

Services

What we do

Claims are the sharp end of our profession. Ultimately, it is only during a claim where all the work your broker has done, selecting the insurer and arranging the cover, is actually proven! 

At TL Dallas we have always prioritised our efforts, processes, and group structure towards ensuring that we can provide a high standard of in-house claims service for our clients. This means taking as much of the hassle away from you as we can and fighting for the best possible settlements.

Why should you call us?

We have been doing this for our broking clients since we started over 100 years ago, and now we also provide this service for non-broking clients. This is sometimes referred to as a ‘loss assessor’ service (not to be confused with a ‘loss adjustor’, who works for the insurer, rather than the policyholder).

Regardless of who arranged your policy, if you are unhappy or need more confidence on how your policy might respond to a claim, a loss, or even just a worrying situation yet to materialise, we can help.

Services we offer include….

A consultancy service to review and advise, either as a one-off exercise or ongoing throughout the life of a claim.

Take on the negotiation of your claim directly with your insurer or loss adjustors.

Provide a second opinion on a repudiated or unsatisfactory claim outcome.

Our services can benefit any type of claim, but are usually required when things get complex or disputed, for example in business interruption claims and in complex or large property claims that might relate to a fire or flood etc. We can also advise on financial, professional and technical claims or losses where policy coverage and response is not clear. In addition, we can assist with those unusual situations where the application of the policy terms seems ambiguous.

We will not charge for an initial review and will provide bespoke advice that is tailored to the situation.

Call Mackenzie on
01274 465 534
or email mackenzie.dallas
@tldallas.com

Call Rob on
01274 465 528 or
email rob.gill@tldallas.com

or fill in your details in the form below and one of our experts will contact you to discuss your requirements.

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“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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