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Business Interruption Insurance

If the government orders my business to close because of the coronavirus, can I make a claim on my business interruption cover?
The current spread of coronavirus – and the precautions being taken by the government to stop it – is completely unprecedented. Business interruption cover is designed to protect you against dangers like fires and floods. Due to the situation (and the virus) being so new, there are very few insurance policies that cover it. Some policies include compulsory closure caused by any notifiable infectious diseases, but the vast majority list the specific diseases they cover, and do not include COVID-19  – please speak with us about this.

If I need to stay at home due to coronavirus and can’t run my business, is my business covered for financial losses?
We know that lots of our customers are currently following government advice to stay at home, to protect themselves and others. It’s crucial that we all follow the latest government advice just now – but we understand this can make running your business very difficult. Because this situation (and the virus) is so new, there are very few insurance policies that cover coronavirus and the unprecedented consequences of the outbreak. This means that self-isolation due to coronavirus won’t be included in your business interruption cover.

A lot of customers are cancelling because of coronavirus and my business is suffering. Can we get compensation for the reduced activity?
We understand that lots of businesses are stopping, reducing and changing their services in response to coronavirus. The experience with this situation (and the virus) is so new, there are very few insurance policies that cover it.

We have decided to voluntarily shut our business to protect the welfare of our employees. Are we covered?
There is no cover under your policy in these circumstances because there has been no ‘insured damage’ to property.

My policy refers to action by Public Authorities or Non-Damage Denial of Access, does that mean I’m covered?
Insurer’s policies provide cover where you are ordered not to use or to access your insured premises only following a small number of localised incidents.  As a result, you are not covered for general shut-downs ordered by the government.

A supplier or customer has closed their business as a result of Coronavirus related issues and it has caused our business to suffer losses. Are we covered?
There is no cover under your policy in these circumstances because there has been no ‘insured damage’ to property.

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“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
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Gary SpenceLHD Ltd - Lerwick
“Truly a job well done and really appreciate all the discussions on our behalf.”
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
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“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
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"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
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“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
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