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Nord Dallas

Trusted Insurance Brokers in Kirkwall, Orkney

Services

Nord Dallas is a well-established insurance broker based in Kirkwall, Orkney and is led by industry veteran Kevin Hancock, who has over 29 years of broking experience.  The dedicated team of 12 professionals offer comprehensive insurance solutions tailored to businesses and individuals across the region.

The company’s roots in Orkney date back to 1979 when Robin Hancock founded Nord Insurance Services. Over the decades, the business has evolved, transitioning through various ownerships, including Alastair Macleod Insurance, Clark Thomson, Jelf, and Marsh Commercial. In 2024, TL Dallas, a family and employee owned company, acquired the former Marsh Commercial office as part of its strategic expansion into the Highlands and Islands.

The Nord Dallas team is committed to providing high-quality insurance services to the Orkney community.

Comprehensive Insurance Solutions in Orkney

Nord Dallas offers a wide range of commercial and personal insurance products, ensuring that individuals and businesses in Orkney receive the coverage that meet their specific needs. The experienced team understands the unique challenges faced by local industries, arranging tailored policies to protect assets, employees, and livelihoods.

Commercial Insurance Services

Nord Dallas caters to all sectors of the Orkney economy, offering trusted insurance advice in areas including:

  • Agricultural Insurance – Protection for farms, livestock, and machinery.
  • Construction Insurance – Comprehensive policies for builders and contractors.
  • Motor Trade Insurance – Tailored coverage for dealerships, mechanics, and body shops.
  • Renewable Energy Insurance – Specialist policies for wind, wave, and tidal energy projects.
  • Retail and Hospitality Insurance – Covering shops, restaurants, pubs, and leisure businesses.
  • Fleet Insurance – Coverage for company vehicles and transport fleets.
  • Professional Indemnity Insurance – Protection for businesses providing professional services.
  • Employers’ Liability Insurance – Ensuring compliance and safeguarding employees.
  • Directors and Officers Insurance – Coverage for business leaders against legal claims.
  • Cyber Insurance – Protection against data breaches and cyber threats.

Personal Insurance Services

The company provides a range of personal insurance solutions, ensuring peace of mind for individuals and families:

  • Home Insurance – Covering buildings, contents, and high-value items.
  • Car Insurance – Policies for private vehicles and classic cars.
  • Travel Insurance – Single-trip and annual policies for UK and international travel.
  • Personal Accident Insurance – Financial protection in case of injury or disability.
  • High-Net-Worth Insurance – Covering fine art, jewellery, collectables, aircraft, watercraft, and holiday homes.

Why Choose Nord Dallas?

  • Local Expertise: With deep roots in Orkney, the company understands the unique insurance needs of businesses and residents.
  • Experienced Team: Many of the insurance broking professionals have been with the company for over 25 years.
  • Tailored Solutions: Bespoke insurance packages arranged to match individual requirements.
  • In-house Claims Team: All claims are handled in-house.   No outsourcing to third-party call centres or leaving clients to deal with insurers directly.
  • Strong Community Ties: Nord Dallas believes in supporting the local community and currently sponsors Orkney Rugby FC, Orkney Folk Festival and Orkney FC, as well as donating to Orkney charities on a regular basis including the Orkney Food Bank.

Contact Nord Dallas Today

The reliable insurance broker in Kirkwall, Orkney, Nord Dallas is here to help. Whether commercial, personal, or specialist insurance is needed, the team is always available to provide valuable guidance and tailored solutions.

Kevin Hancock Nord Dallas

Call 01856 876722

or email info@norddallas.com

or fill in your details in the form below and one of our experts will contact you to discuss your requirements.

"Caledonia Dallas has been an invaluable partner in managing our complex insurance needs. Their team consistently demonstrates deep industry knowledge and exceptional attention to detail. They work seamlessly with our business, ensuring comprehensive coverage tailored to our specific requirements. We have full confidence in their expertise and are reassured by the level of dedication they bring to safeguarding our operations."
Montrose Port Authority
“TL Dallas has provided trade credit insurance for the last 10 years, which has bought great peace of mind, whilst supporting the company’s growth. The TL Dallas team ensures that ACS can secure credit insurance cover for new and existing customers, as well as giving the best advice on slow payers and claims. They have recently helped with an appeal regarding the payment of a claim, helping with cash flow. The pride they take in their work is truly inspiring going above and beyond. Thank you for everything you have done and continue to do for ACS."
Leanne CleghornACS Technology Group Ltd
“We have dealt with TL Dallas for many years and have always found the staff to be very helpful and professional in all that they do. They are able to provide specialist knowledge and a bespoke service tailored to our specific needs, and the fact that they have an office on Shetland is a huge positive.”
Gary SpenceLHD Ltd - Lerwick
“I have been most impressed by the customer service from TL Dallas when a problem was discovered in the bathroom of a property which I own, and which is rented out. They were very patient when personal issues caused a delay in a quote coming to them and again when there was a delay with the invoice. We also couldn't be more delighted with the swift payment of our claim by the claims handling team at Aviva.”
“Just a brief note to say how grateful I am for all your help sorting out the hotel policy this year. Over the years I have valued your cooperation in getting not only the most appropriate cover but at the best price.”
“I immediately recommended TL Dallas given the experience and the excellent service levels we have enjoyed at our company.”
“Three generations of Whitby Morrison have worked with TL Dallas for insurance needs. The support and service received just gets better year on year. The team are always on hand to offer guidance and advice whilst scouring the market for the perfect balance between price and product.”
“As a business we have worked with several members of the TL Dallas team, and yet it always feels like you’re dealing with the same person. The transition is always seamless, and their customer knowledge is second to none. As a client, you really do matter to them.”
"Whether you’re an established business, just starting out, publicly or privately owned, TL Dallas will take care of your every need, product, and price.”
Ed Whitby
“I just wanted to say once again how impressed I always am with your team – no matter who I speak to – and I think that’s very special. Your team are always excellent with their service and we always tell as many people as possible about you! I just wanted to pass this on, as you are clearly doing something very right and have been for a long time!”
“Thank you for your excellent service over the years.”
“Thank you so much for all your help and ongoing advice. It is so good to have someone advising us who is local and has so much understanding, not only of the business, but all the other influencing factors, as well and who totally understands what our business needs.”
Mary SharpShetland Control Systems Ltd
“TL Dallas has offered us consistent, transparent, and clear advice over the years. A trusting partnership was established from day one and we feel assured that we have value for money alongside the cover we need, which in turn gives us peace of mind.”
James RycroftManaging Director, Vida Healthcare.
We have been dealing with TL Dallas for over 30 years and have always found them to be efficient. They have created insurance policies that are tailored to our needs, which has helped us evolve the company. Like every business, you only find out how good an insurance company is when you need to make a claim. This has been effortless when this has occurred and I strongly recommend TL Dallas for your insurance needs.
Peter DurkinManaging Director, Mini Gears (Stockport) Ltd
We are so grateful that you helped to resolve a situation that was causing us great concern. After being badly let down by our previous insurance provider, and after seven months of emails, phone calls and lost documents, we decided to try elsewhere. After only one week of contacting TL Dallas, we had our policy sorted and at a much lower price, which in this current economic climate makes a huge difference to us. Your professionalism and knowledge of the Social Care Sector is second to none and we are so pleased that we took the decision to move to TL Dallas. We will definitely be recommending TL Dallas to our colleagues within the care sector, and we look forward to a long and enduring working relationship as we move our business forward.
Phoenix Day Care CICAdult day care provider
“Second to none service from this company. Always sourcing the best prices for us and helping us to procure the best insurances to suit the needs of our company. Extremely professional and helpful staff. We wouldn’t hesitate to recommend them.”
Simon Kelman Plumbing & Heating Ltd
"Caledonia Dallas have delivered outstanding service to us since day one of trading in our new business. Local people who understand the totally unique way of operating business in the Highlands & Islands. I would highly recommend Paul and all his team to anyone!"
BDL Tyres Ltd
“We have dealt with Michael now for the past 10 years and during that time, he has taken the time to learn about all aspects of our business and provided his knowledge and advice along the way, thus enabling us to concentrate more on what we do best. As we have expanded and grown over that time into the successful company we are today, it’s great for us to have Michael there on the other end of a phone (day or night) always available to offer valuable advice.”
Loch Shiel Garage 2010 Ltd
“Michael has serviced our Insurance needs for over 20yrs now, it’s great for us to be able to have a local contact who is only a short distance from us. He has provided excellent advice and a first class service in respect of the insurance needs of our company and we would have no hesitation in recommending Caledonia Dallas to others.”
Lochleven Shellfish (Scotland) Ltd